Shipping policy

At Collins & Carter, we want your order to reach you smoothly. This Shipping Policy explains how and when we process and deliver orders.

Shipping Destinations

We ship exclusively within the United States. We do not offer international shipping at this time.

Shipping Cost

Shipping is free on all orders, with no minimum purchase required.

Order Processing Time

Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed after 5:00 PM (EST) begin processing the next business day.
Processing time: 1–2 business days (Monday–Friday).

Delivery Time

Delivery time after dispatch: 4–8 business days (Monday–Friday).
Total time from order to delivery is typically 5–10 business days.

These are estimated timeframes, not guarantees. Delivery times may vary due to the destination, weather, carrier delays, public holidays, or other factors outside our control. High order volume or holiday periods may slightly extend processing times.

Carriers

We ship via trusted carriers including USPS and UPS. The carrier is selected based on the delivery location and package size.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package. Tracking may take 24–48 hours to activate after dispatch.

Lost, Delayed, or Missing Packages

If a package appears lost in transit, please contact us. If tracking shows "delivered" but you cannot locate your package, check around your delivery area, ask household members or neighbors, and contact the carrier. If you still cannot find it, email us with your order number and we will help where possible.
Collins & Carter is not responsible for packages confirmed as delivered by the carrier that are later lost or stolen.

Damaged Orders

If your order arrives damaged, contact us within 48 hours of delivery. Include your order number, photos of the product, photos of the packaging, and a short description. We will review the issue and find a solution.