Refund policy

We have a 31-day return policy, which means you have 31 days after receiving your item to request a return.

To be eligible for a return, simply contact our customer service at info@collinscarter.com to begin the process. You will need to provide your order number, which you received via email or on a paper invoice from us. Your item must be in the same condition that you received it, unworn and unused, with tags and in its original packaging.

If your return is accepted, we will send you the return instructions along with the address to send your package to. Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

Return shipping is paid by the customer, except where the item is defective, damaged, or not what you ordered. In those cases we cover the cost of returning it. We do not charge a restocking fee.

For any questions about returns, feel free to reach out to us at info@collinscarter.com.

Damage and Problems

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the situation and make it right.

Exchanges

Yes, we accept exchanges. If you would like a different size or color, email us at info@collinscarter.com within 31 days of receiving your order with your order number and the size or color you would like instead. Once your return is approved and received, we will ship the replacement out to you. If the item you want is unavailable, we will contact you to arrange a refund instead.

Refunds

Once we receive your return package, we will complete the inspection within 7 business days and issue your refund within that same timeframe.

After the refund is processed, please allow 3 to 5 business days for the amount to appear in your account, depending on your bank, credit card, or payment processor.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@collinscarter.com.

As our items are shipped across the U.S., transit times may be longer and are outside of our control. If your order is already on its way, we are unable to issue a refund until you have received the items and returned them to us.

Contact Information

Store name: Collins & Carter

Company name: GalleonWork LLC

Company Address: 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States

Phone: +1 (307) 445-3446

Email: info@collinscarter.com

Monday to Friday

9:00 AM to 6:00 PM (ET)

We aim to respond to your inquiries within 24 business hours.