FAQ

How long does shipping take, and what does it cost?

Orders are processed within 1–2 business days, then travel with USPS in 4–8 business days, so most orders arrive within 5–10 business days of being placed. Shipping is free on every order, with no minimum spend and nothing added at checkout. As soon as your order ships, we will email you a tracking number. For more information, visit our shipping policy.

Do you ship internationally?

Not yet. Right now we ship within the United States only. We would love to reach more customers down the road, so if you are outside the US, keep an eye on our site. We will announce it when international shipping goes live. For more information, visit our shipping policy.

What do you sell?

We carry everyday womenswear across six categories: Pants & Trousers, Skirts, Leggings, Tops & Shirts, Sweaters & Knitwear, and Loungewear & Sleepwear. From wide-leg trousers and denim skirts to linen tunics, soft knits and lounge sets, the range is built around the pieces women actually reach for rather than whatever is trending this month.

How do I choose the right size?

Every product page has a full size chart with measurements in inches. Compare those numbers to a piece you already own and like the fit of, and if you are still unsure, email us at info@collinscarter.com and we will help you pick.

How do I track my order?

When your order ships, we send a confirmation email with a tracking link. Click it to follow your package to your door. If you did not receive that email (it is worth checking your spam folder), email us at info@collinscarter.com with your order number and we will send your tracking details right over. For more information, visit our shipping policy.

What is your return and exchange policy?

We offer 31-day returns and exchanges on unworn items in their original condition with tags and packaging included. If something is not right for you, email info@collinscarter.com and we will walk you through the process. Yes, we accept exchanges. Tell us the size or color you would like instead and we will ship the replacement once your return is approved and received. Return shipping is paid by the customer, except where an item is defective, damaged, or not what you ordered. For more information, visit our refund policy.

What if an item arrives faulty?

We stand behind how our clothes are made. If something arrives with a manufacturing fault or a materials issue, contact us within 31 days and we will make it right with a replacement or a refund. This covers workmanship. It does not cover accidental damage, general wear, or loss, but if something goes wrong, reach out and we will do our best to help. For more information, visit our refund policy.

How should I wash and care for my clothes?

Check the care label on the item first, as it always takes priority. As a general rule, wash knitwear and linen cool and gently, reshape while damp and dry flat rather than hanging, which stops shoulders and hems dropping. Wash prints and dark colors inside out to keep them sharp. Avoid tumble drying anything with elastane, such as leggings, as heat shortens the life of the stretch.

Will you restock a sold-out size or color?

Often, but not always. Our range changes with the season, so some pieces come back and others are replaced with something new. If there is something specific you are waiting on, email us and we will tell you honestly whether it is coming back.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and Diners Club, along with Apple Pay and Google Pay. Every transaction is processed securely. See our Payment Policy for details.

How do I get in touch with your team?

The fastest way is email: info@collinscarter.com. You can also call us at +1 (307) 445-3446 during business hours, Monday to Friday, 9:00 AM to 6:00 PM (ET). Collins & Carter is operated by GalleonWork LLC in Sheridan, Wyoming, and we respond within 24 business hours. For more information, visit our contact page.