Shopping
What do you sell?
Collins & Carter is a men's accessories store specializing in ribbed knit beanies. Each product page includes photos, a description, and the details of that specific style.
Are your beanies one size?
Yes — our beanies are designed as a one-size, comfortable stretch fit that suits most head sizes. Any specific details are listed in the product description. If you have questions, email info@collinscarter.com or use our contact form.
Do you restock products?
We restock when possible. Availability is shown on each product page. You can also sign up for our newsletter to hear about new arrivals.
Shipping
Do you offer free shipping?
Yes. Standard shipping is free on all orders within the United States. No minimum order and no membership required. See our Shipping Policy.
Where do you ship?
We ship exclusively within the United States. We do not offer international shipping at this time.
How long does delivery take?
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed after 5:00 PM (EST) begin processing the next business day.
- Processing time: 1–2 business days (Monday–Friday)
- Delivery time after dispatch: 4–8 business days (Monday–Friday)
- Total time from order to delivery: typically 5–10 business days
These are estimated timeframes, not guarantees. Times may vary depending on the destination, weather, carrier, holidays, or other delays outside our control. High order volume or holiday periods may slightly extend processing times.
Which carriers do you use?
We ship via trusted carriers including USPS and UPS. The carrier is selected based on the delivery location and package size.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package. Tracking may take 24–48 hours to activate after dispatch.
With your order details, you can also track your order here.
Can I change or cancel my order?
Email info@collinscarter.com as soon as possible. We fulfill orders quickly, so we cannot guarantee a change or cancellation once fulfillment has begun. Once an order has shipped, it cannot be canceled — please use our return process in that case.
What if my package is delayed, lost, or marked as delivered but I can't find it?
If a package appears lost in transit, contact us. If tracking shows "delivered" but you cannot locate it, check around your delivery area, ask household members or neighbors, and contact the carrier. If you still cannot find it, email us with your order number and we will help where possible.
Collins & Carter is not responsible for packages confirmed as delivered by the carrier that are later lost or stolen.
What if my order arrives damaged?
Contact us within 48 hours of delivery. Include your order number, photos of the product, photos of the packaging, and a short description. We will review the issue and find a solution. For items damaged, defective, or incorrect due to our error, we cover the return shipping cost after your request is approved.
Returns and Refunds
What is your return policy?
You have 30 days from the date of delivery to return an eligible item. We do not charge any restocking fee ($0.00).
To be eligible, the item must be unused and unworn, in original condition, with original packaging, tags, and accessories, and free from signs of use, damage, or alteration caused by the customer. Returns that do not meet these conditions may not be accepted.
Full steps are in our Return & Refund Policy.
Who pays for return shipping?
If an item was damaged in transit, defective, incorrect, or incomplete due to our error, we cover the return shipping cost and email a prepaid label after your request is approved. You may also qualify for a replacement or full refund.
If you ordered the wrong item, it doesn't meet your needs, or you changed your mind, you are responsible for the actual return shipping cost. The original shipping cost (if any) is non-refundable.
How do I start a return?
Do not send anything back before contacting us.
- Email info@collinscarter.com with your order number, name, reason for the return, and photos if the item is damaged or defective.
- We will review your request and send instructions and the return address. If you qualify for a prepaid label, we will send it then.
- Pack the item carefully, in the original packaging where possible, with all tags, accessories, and materials included with the order.
- Ship the package following the instructions. Use a tracked service. We are not responsible for return packages lost in transit.
How long do refunds take?
After we receive your return, we inspect it for compliance with our policy.
If approved, the refund is issued to the original payment method within a maximum of 7 business days after inspection. Your bank or payment provider may need additional time to post the funds. We will email you once your refund has been processed.
If you don't see the funds after this time, check with your bank or card issuer first, then contact us.
Do you offer exchanges?
Yes, if a different size, color, or product is available. Contact us before returning an item so we can guide you through the exchange process.
What can't be returned?
For health, hygiene, safety, or legal reasons, some items cannot be returned. These may include gift cards, sale or final-sale items, personalized or made-to-order items, used or worn items, and items marked as non-returnable on the product page.
What if the 30-day window has passed?
Returns requested more than 30 days after delivery cannot be accepted. If you need assistance, email info@collinscarter.com or use our contact form.
Payments and Privacy
What payment methods do you accept?
At checkout we accept:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
All prices and payments are in US dollars (USD). Payment is charged at checkout. We do not process or ship an order until payment is received. See our Payment Policy.
Do you store my card details?
Collins & Carter does not store full card numbers or sensitive payment data on its servers. Payments are processed by third-party providers with SSL encryption.
How do you use my personal information?
See our Privacy Policy. For payment-related matters, please contact us before filing a chargeback with your bank.
Contact
How can I contact customer service?
Email info@collinscarter.com or use our contact form.
Customer Service Hours: Monday–Friday, 09:00 AM–05:00 PM (EST)
How quickly do you respond?
We aim to respond to all inquiries within 1–2 business days.
Where is the store based?
Store Name: Collins & Carter
Address: 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States