Privacy policy

Last Updated: September 19, 2026

This Privacy Policy explains how Collins & Carter ("Collins & Carter," "we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following information:

Contact details such as your name, email address, phone number, billing address, and shipping address.
Order information such as the products you purchase and your order history.
Payment information processed securely by our third-party payment providers. We do not store full card numbers.
Technical information such as your IP address, browser type, device information, and how you interact with our website.

How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you about your order, questions, or requests.
Provide customer support.
Prevent fraud and verify orders.
Improve our website, products, and services.
Send marketing communications where you have agreed to receive them.

Cookies

Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and improve your experience. You can manage or disable cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, such as payment processors, shipping carriers, and technology providers, only to the extent necessary to provide their services. We may also disclose information where required by law.

Data Security

We use secure technologies, including SSL encryption, to protect your personal and financial information. While we take reasonable measures to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to opt out of marketing communications. To make a request, contact us using the details below. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.